Privacy Policy
Personal Information we Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, see Cookie Policy
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
This does not include your credit card number or billing information. Transactions on the Sous Chef Site are processed by SagePay and PayPal on their servers and are subject to their privacy policies (for Paypal see here souschefb.shop). We do not store any of the credit card or banking information that you provide to these payment processors.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
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How we use your Personal Information
We use the Order Information that we collect to fulfil orders placed through the Site (including processing your payment information, arranging for shipping, providing you with invoices and/or order confirmations, and sending follow-up emails). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk of fraud;
Provide customer support and assistance; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to
Improve and optimize our Site by generating analytics about how our customers browse and interact with the Site;
Assess the performance of our marketing campaigns;
Improve the accuracy of search results;
Provide personalised product recommendations on the website and, if you have consented to this, via email
Gather feedback about the performance of the website and our products and services
Provide tailored advertising on other websites based on your activity on our website
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Sharing your Personal Information
We may share your Personal Information with third parties as follows:
1) To perform our contract with you
We share some Personal Information with third parties in order to perform our contract with you, including your name, address, email address and telephone number. This will be shared with the payment processor who processes your payment, currently either SagePay or Paypal, and the logistics partners who fulfil your order (currently Rhenus Warehousing Solutions, EVRi, DPD). If you wish to shop from our store, it is not possible to opt out of providing this information as it is required to fulfil your order.
2) To pursue our legitimate commercial interests
We may also share your Personal Information with third parties when this processing enables us to pursue our legitimate commercial interests in understanding and improving our website and services and where these interests are not outweighed by risks to your data rights.
We use Google Analytics to help us understand how our customers use our Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
To guard against fake reviews and give you confidence that reviews shown on our site are genuine we use two independent third parties – Feefo and Google – to collect and publish product and service reviews on our behalf. You can choose whether or not you would like to receive Google review requests on an order-by-order basis using the dialog box at the conclusion of our checkout process.
We share your name, email address and the products you purchased with Feefo, who will send you an email on our behalf asking you to complete a review. Please see Feefo’s privacy policy for more information on how Feefo uses the reviews you submit souschefb.shop. If you do not wish to receive these feedback requests, you can opt out of Feefo reviews using the opt-out link at the bottom of their emails
To provide tailored product recommendations on our website and via email we use a personalisation service provided by Nosto. They process information about which products you have viewed, clicked added to basket or purchased in order to generate these recommendations. Nosto may also gather information about whether you clicked on any of the recommendations, in order to evaluate their effectiveness and improve the quality of their recommendations
We use a third party search provider to improve the quality of search results on our website search feature. In order to do this, search queries and the resulting pages clicked are shared with the provider. Users IP addresses may also be shared in order to improve search accuracy.
We may share your personal data in the form of hashed mobile numbers and email addresses with certain social media and search engines. We do this to show you advertising and products that might interest you when browsing the internet. These platforms include but are not limited to: Facebook, Instagram, TikTok, Twitter, Youtube, Pinterest, Google.
3) When we have your consent to do so
If you have given us permission to send you marketing emails, by ticking the box at checkout, signing up to our newsletter or entering a competition which included a newsletter opt-in, then we may also share your email address with our email service providers Mailchimp and Nosto who send marketing emails on our behalf.
4) To comply with legal obligations
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive. This includes age verification services for purchases that require you to be over the age of 18.
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Where we store and process your data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“) for our own administration purposes. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Whenever we transfer your data outside the EEA, we ensure that a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:
We will only transfer your Personal Information to countries that have been deemed to provide an adequate level of protection for Personal Information by the European Commission.
Where we use providers based in the USA, we ensure that they are part of the US-EU Privacy Shield (for which see souschefb.shop); and
Where we use other providers we will ensure that the data transfers are subject to the EU Model Contract Clauses for the transfer of Personal Information to third countries (for which see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en)
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Retention periods
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
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Your rights
You have certain rights with respect to your Personal Information, including those set out below. For more information about these rights, or to submit a request, please email [email protected]. Please note there are certain circumstances in which we cannot fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include Personal Information, if necessary to verify your identity and the nature of your request.
Access: You can request more information about the Personal Information we hold about you and request a copy of such Personal Information;
Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly in the ‘My Account’ section of our website;
Erasure: You can request that we erase some or all of your Personal Information from our systems;
Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time;
Portability: You can ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible;
Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Information for certain purposes, such as for direct marketing purposes;
Restriction of Processing: You can ask us to restrict further processing of your Personal Information.
Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Information with the supervisory authority of your country or EU Member State. The supervisory authority in the UK is the ICO.
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